· Project strategy and briefing

· Design direction and alignment

· Client-side advisory and option evaluation

· User personas and journey mapping (always applied)

· Contextual inquiry and stakeholder engagement

· Experience mapping

· Feasibility and spatial planning strategies

· Architectural and Interior design concept through to construction documentation

· Low carbon design strategies

· Coordination of specialist consultants (engineering, digital, planning and permit)

· Key client liaison and design management of client and project stakeholders including coordination of specialist consultants (building engineering, digital, planning and permit)

· Dynamic simulation modelling (e.g., pedestrian flow, operational dynamics)

· Scenario-based visualisation to test performance

· Data-informed design validation