· Project strategy and briefing

· Design direction and alignment

· Client-side advisory and option evaluation

· User personas and journey mapping (always applied)

· Contextual inquiry and stakeholder engagement

· Experience mapping

· Feasibility and spatial planning strategies

· Architectural and Interior design concept through to construction documentation

· Low carbon design strategies

· Coordination of specialist consultants (engineering, digital, planning and permit)

· Key client liaison and design management of project stakeholders

· Simulation of pedestrian movement, user behaviours, space utilisation, and operational workflows within built environments

· Rapid comparison of layout configurations, staffing strategies, and service models through dynamic scenario testing and visual outputs

· Integration of real-world data and performance metrics to validate and optimise design decisions